Mission & Values

Transforming Work Opportunities (TWO)

SCA Core Values

1. Staff Contribution as a Key Asset
Foster an environment where:

  • Distinct accomplishments are celebrated, both individual and team based.
  • Growth and learning at the individual and organizational level are promoted.
  • Dynamic team approaches are utilized.

2. Demonstrate Professionalism & Quality Service
Endeavor to:

  • Provide timely, accurate, thorough and knowledgeable services.
  • Present a positive image with consideration and respect for others, both in appearance and conduct.
  • Be honest and maintain integrity.

3. Display Mutual Respect
Ensure all are:

  • Equally valued regardless of differences.
  • Welcomed to express ideas and suggestions in a receptive environment.

4. Effective Communication
Ability to:

  • Meet the verbal and written communication needs of your audience.
  • Provide clear and concise questions, answers, directions and instructions.
  • Utilize positive communication techniques while listening and responding in a sympathetic and supportive manner.
  • Be approachable to allow direct communication.
  • Understand before being understood.

5. Commitment to Sound Business Principles and Practices
Dedicated to:

  • Following all WAC’s, RCW’s and appropriate guidelines.
  • Incorporating reliable and consistent processes to complete work product.
  • Achieving win/win solutions when possible.
  • Maintaining and developing business relationships.
  • Ensuring decisions are made based on the value and betterment of the organization.

6. Acknowledge and Fulfill Customer Needs
Seek to:

  • Understand what is expected and exceeding expectations.
  • Listen, hear and then respond in a positive, tactful and respectful manner.
  • Offer creative solutions.

7. Exhibit Ethical Practice
By maintaining:

  • Confidentiality, professionalism and proper disclosure.
  • Appropriate boundaries.
  • Case management Code of Ethics to included CRC & CDMS.
  • Consistent & equal services to all clientele.

8. Embrace Innovative Technology
Willingness to:

  • Utilize user friendly systems and programs to the fullest benefit to increase efficiency.
  • Inquire, share and integrate solutions.
  • Provide and support specialized training.

9. Promote Ownership
Strive to:

  • Encourage informed choices, decisions and actions for professional growth.
  • Take initiative to expand knowledge, skills and abilities.
  • Be responsible for individual outcomes and contributions.

10. Premier Industry Leaders
Committed to:

  • Producing work product that surpasses industry expectations.
  • Remaining proactive in the development of evolving rules, policies and procedures.
  • Utilizing efficient and cutting edge technologies within our industry.
  • The growth of our company both at the individual and organizational level.

Mission Statement

SCA Pacific Case Management continues to be the industry leader in providing Human Resource Management Services by maintaining and expanding linkages and partnerships with business and government and exceeding the expectations of our customers by:

  • Instilling a philosophy of continuous quality improvement throughout the company,
  • Creatively integrating professional staff with diverse skill sets
  • Using proven and innovative cost enhancement and technological systems